If you need to make a change and your order has not been processed with the warehouse, contact us as soon as possible and we will try our best to help you make a change.
orders & shipping
Let’s get this started
We are so excited to get these super useful baby and toddler accessories on their way to you, but there are a few things we need to cover first. Check out the FYI’s below before we send your package on it’s journey.
Payment options:
For your convenience, we accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. If you see a pending charge on your account prior to shipping, this is an authorization hold to ensure the funds are available.
Shipping costs:
All orders receive FREE standard shipping (excludes eGift Cards). Add optional 2-3 day shipping for only $2.99 (where available, excludes eGift Cards). Standard orders arrive in 5-7 business days.
Order processing:
Most in-stock orders are processed within 1 business day (excluding weekends and holidays) after you’ve received your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to track your order. Please allow up to 48 hours for the tracking information to become available. Once received, you can track your order at any time.
If your order hasn’t arrived after 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Read our full shipping policy.
Returns:
We understand that it doesn’t always work out. We accept returns within 30 days of fulfillment (date shipped) if the item is unused and in its original condition. You can choose store credit or refund. Learn more about returns.
Frequently asked questions:
Can I make changes to my order after it’s been placed?
How do I check the status of my order?
You can check the status of your order anytime from your my account page. If your order has entered transit, you can track your order.
Do you offer gift wrapping?
We don’t currently offer gift wrapping. However, you may be able to have gifts wrapped if ordering our products from Amazon.com
What if there’s a problem with my item when it arrives?
In the event that your order arrives damaged, appears to be defective, or you receive the wrong item, please email hello@wildcubz.com as soon as possible but no later than 3 days after delivery with your name, order number, description of the issue, and a photo of the items condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.